The primary focus of this level is for individuals to develop skills and abilities that allow them to interact with small groups and team. These include incorporating diversity within teams, fostering a collaborative environment and resolving conflict. Upon completion of the different components, each individual should acquire the following:
Learning Objectives
▪ Understand the difference between leading oneself and leading others.
▪ Recognize the signs of a dysfunctional team.
▪ Learn how to connect individual values to group values.
▪ Develop skills related to team motivation and empowerment
▪ Learn how to resolve conflicts when they arise.
To achieve these learning objectives, individuals will work through the following components in Level 2.
Level 2 Components
1. Introduction
a. Difference between leading self and leading others
b. Benefits of collaboration and/or team approach
c. Signs of a dysfunctional team
2. Importance of Trust
a. Using values and core principles to build trust among team members
b. Accountability to the group
c. Recovering lost trust
3. Developing/Building a Team
a. Identifying team members
b. Benefit of diversity
c. Fostering a positive environment for collaboration and idea generation d. Delegation of responsibility to others
e. Planning for group projects
4. Keeping the Team Motivated
a. Understanding why individuals join groups
b. Empowering team members
c. Fostering cooperation
d. Effective communication of goals and expectations
e. Importance of recognition
5. Conflict Management
a. Definition of conflict
b. Types of initial responses (flight, fight, or freeze)
c. Styles of conflict
d. Importance of active listening
e. Techniques and strategies for resolving specific conflicts
f. Developing a solid foundation to minimize negative effects of conflict
g. Dealing with difficult people
6. Theories/Models of Leadership II
a. Social Change Model, Group Level
b. Situational Leadership
c. Kouzes and Posner, The Leadership Challenge